Terms of Service

Customers are responsible for authorized users, the accuracy of submitted information, maintaining account security, and using the service consistently with applicable laws, licensing requirements, and professional standards.

The 14-day facility trial does not require a payment card. A paid subscription begins only after an authorized user selects a plan and completes Stripe checkout. Paid plans renew monthly until canceled. Current prices and resident limits appear on the Pricing page.

Customers may cancel through the billing-management link available to subscribed facility administrators or by contacting support. Cancellation stops future renewal; access continues through the paid period unless otherwise stated. Fees already paid are generally non-refundable except where required by law.

The service supports documentation and operations; it does not provide medical, legal, licensing, or regulatory advice. AI output is a draft and may be incomplete or inaccurate. Qualified staff must review and approve it before relying on it or adding it to a resident record.

We may update features to improve safety, security, or performance. Planned support and material service changes will be communicated when reasonably practical. Customers should maintain appropriate operational continuity procedures.

Questions about these terms may be sent to support@homecarehelperai.com.